A: At our store, shipping estimates (both domestic and international) are provided in business days and are approximate. Our team works diligently to fulfil orders promptly, ensuring that you receive your jewellery as quickly as possible.

However, please keep in mind that factors beyond our control, such as inclement weather, holidays, or carrier delays, may cause orders to arrive later than anticipated.

It's essential to note that business days do not include weekends or holidays.

Our shipping schedule runs from Monday through Friday. You can expect tracking information to become available within 1–2 business days after placing your order. Please refer to the table on our Shipping page for estimated delivery times.

CUSTOM PRODUCTS

All custom products require 2-4 weeks for production + shipping, generally, to be received in Europe, Oceania, Asia & North American regions.
This can take longer depending on location, disruptions, public holidays and demand.

As soon as the piece is made, it’ll be shipped out & a confirmation email will be sent to your email.
Finally, please note, refunds, cancellations or exchanges are not applicable for these (custom) items.

INCORRECT ADDRESSES

Any parcel returned/sent due to incorrect addresses may incur a charge payable by the customer.

 

ADDITIONAL LOCATIONS

If you don't find your country in the listed countries above, or you have country-specific questions, please contact us for more information here or drop us an email at contact@jewelledme.com.

A: Tracking information for your order will be available within 10–15 business days, depending on the chosen shipping method during checkout.

Once your order has been shipped, you will receive an email notification containing a tracking link to monitor its progress with the carrier. Please note that tracking links may take up to 24 hours to update with an estimated delivery date.

To track your order directly on our website, visit the "Track my Order" page. Enter the email address used for the order and the order number. Depending on the shipping carrier, you may be redirected to another page for the most up-to-date tracking details.

If you haven't received an Order Confirmation email, please take a moment to check your Spam/Promotions folder in your email provider. In case you are unable to locate the confirmation email, please reach out to our team, and we will promptly resend it to you.

If you are unsure about your tracking number or have any questions about the whereabouts of your order, please don't hesitate to reach out to our Customer Love Team via our contact page or email us at contact@jewelledme.com. We're here to assist you!

A: Yes, we, absolutely, do ship internationally. The shipping fee may vary depending on your location.

For more information, we recommend checking out our Shipping page concerning locations we service 

A: Each piece of our custom jewellery is meticulously crafted to order so you get a piece unique just for you.

All custom products require 2-4 weeks for production + shipping, generally, to be received in Europe, Oceania, Asia & North American regions.

This can take longer depending on location, disruptions, public holidays and demand.

As soon as the piece is made, it’ll be shipped out & a confirmation email will be sent to your email.

Rest assured, we will keep you informed every step of the way and provide an email notification with tracking information once your order has been shipped. Your satisfaction is our top priority.

Finally, please note, refunds, cancellations or exchanges are not applicable for these (custom) items.

A: Oh no! This can feel incredibly worrying & we're here for you! We understand your concern and how eagerly you've been anticipating the arrival of your new pieces.

While we trust our shipping partners to ensure a smooth tracking and delivery process, we acknowledge that unexpected situations can arise.

Occasionally, shipping carriers may leave packages in concealed locations to prevent theft or mistakenly deliver them to a nearby address. In rare cases, couriers may mark orders as "Delivered" before they actually reach their intended destination.

Please note that Jewelled Me cannot be held responsible for lost or stolen packages. While we cannot control every aspect of the delivery process, we are committed to assisting you in any way we can.

We recommend checking the vicinity of your shipping address, reaching out to neighbours, and allowing at least three business days for the package to potentially surface.

If your package has not arrived after checking its tracking location, we advise you to contact the shipping provider directly to file a claim. Kindly note that our team is unable to contact the shipping provider or initiate a claim on your behalf.

Should you still not receive your package after this and have followed the aforementioned steps, please reach out to us via email at: contact@jewelledme.com. Our dedicated team will do everything possible to assist you. 🙏

A: While we're currently unable to offer complimentary gift-wrapping services or gift boxes, we're super excited to let you know that it's something we're actively working on.

Stay tuned for some fabulous updates in the future!

And there's even more fantastic news for those purchasing our jewellery as gifts: We've got you covered! None of our packaging's includes a packing slip or receipt, so you can surprise your lucky gift recipient without any worry about prices being revealed.

It's all about creating an enchanting and delightful experience for both you and your loved ones. 😍✨

We're dedicated to making your gifting experience extra special, and we can't wait to introduce more exciting features in the near future. Stay enthusiastic and keep spreading joy with your beautiful jewellery!

A: You can find more information concerning these details in the following link.

Please check our return/refund/exchange policy here.

A: Unfortunately, it is not possible to exchange one item for another. For more information, see our detailed policy here.

A: Great question! Changes to orders can only be made if the order has not been processed and isn’t in production.

If this is the case, we will be more than happy to change your order at no extra cost.

If the order has been processed, unfortunately, oy will not be possible to change/cancel the order 🙏

So your order can arrive in a timely manner, please try not to make changes during popular national events or holidays.

As you can imagine, many others will also try to do the same.

A: We've all made mistakes when we get excited after seeing something so fantastic that we so badly right? 😉

We can usually fix this but Contact Us, as soon as possible, with the following details:

- Name (including the Street address, apartment number &/or PO BOX)

-  Address

- Country

- Order Number

- Postcode/Zip code

We'll do our best to get this sorted for you 👍

A: Fantastic news! With our 1-Year Warranty, you can shop with complete peace of mind knowing that your Jewelled Me purchases are fully protected for an entire year. How amazing is that?

If you ever encounter any issues with your jewellery, fret not! Just shoot us an email at contact@jewelledme.com, and don't forget to include a detailed description of the problem along with a picture of the product.

Our dedicated team will evaluate the situation and swiftly provide you with a replacement or issue a reimbursement, tailored to your country of residence.

We want to ensure that you always have the best experience with our jewellery. While we are unable to repair broken or damaged pieces at the moment, we'll gladly send you a replacement for any unfortunate breakages.

Please keep in mind that our warranty applies exclusively to products purchased directly from jewelledme.com. Any items bought elsewhere or through in-person events won't be covered under our current or previous warranty offers.

For further details on our refund policy, look no further! You can find all the information you need right here, ensuring complete transparency and understanding.

A: 🎁 At Jewelled Me, every piece of our jewellery comes beautifully packaged in a specially designed small Jewelled Me box.

It adds an extra touch of elegance to your unboxing experience. But wait, there's more!

We're thrilled to share that we're always working on expanding our packaging options to give you even more choices. We've got exciting surprises in store, so keep those eyes peeled for the latest additions!

We're also committed to protecting our precious planet. In our quest to be environmentally conscious, we've made a thoughtful decision.

We've bid farewell to traditional paper packing slips and physical receipts in our orders. Why? Because we believe in minimizing our use of paper products and reducing waste.

So, when you receive your order know that you're not only embracing timeless beauty but also making a positive impact on the environment. It's a win-win situation!✨

A: Yes we do, you can find them on our Shipping page

A: Normally, no but this is a possibility. The potential for customs or import duties on your Jewelled Me parcel depends on the value of your order.

Please note that if your parcel incurs any charges, it is the responsibility of the recipient to cover these costs.

We understand that these charges are beyond the control of Jewelled Me and can vary significantly from one country to another.

Therefore, we cannot provide an accurate estimate of the charges you may encounter.

To obtain more precise information, we recommend contacting your local customs office.

This way, you can avoid any unexpected delivery charges and have a better understanding of the potential fees associated with receiving your order. 🙏

A: Exciting news! You've got a mix of custom and non-custom items on your order, and we want to make sure you're in the loop about their arrival.

Since our custom pieces require a bit more time to produce and ensure their perfection, we'll be sending them separately.

But don't worry, your non-custom items will be on their way to you first, so you won't have to wait too long.

Curious about our personalised jewellery and how long it takes to create and ship?

We've got all the details for you right here. Just click the link to learn more!

A: 🎁 At Jewelled Me, every piece of our jewellery comes beautifully packaged in a specially designed small Jewelled Me box.

It adds an extra touch of elegance to your unboxing experience. But wait, there's more!

We're thrilled to share that we're always working on expanding our packaging options to give you even more choices.

We've got exciting surprises in store, so keep those eyes peeled for the latest additions!

We're also committed to protecting our precious planet. In our quest to be environmentally conscious, we've made a thoughtful decision.

We've bid farewell to traditional paper packing slips and physical receipts in our orders.

Why? Because we believe in minimising our use of paper products and reducing waste.

So, when you receive your order know that you're not only embracing timeless beauty but also making a positive impact on the environment. It's a win-win situation!✨

A: Of course you want your jewellery to remain in a pristine condition, well into the future. Well, we’ve got you covered!  

We have a number of suggestions to help keep your jewellery in its best condition as you wear it during day-to-day activities. You can find them outlined here.

A: Fantastic question! Jewelled Me takes pride in crafting pieces from the finest materials, including surgical-grade stainless steel as a base metal, along with sterling silver and 18-14k gold.

To ensure your utmost comfort and peace of mind, we carefully avoid the use of nickel, copper, and lead in all our jewellery, minimising the risk of any reactions.

We are delighted to inform you that all our jewellery is hypoallergenic, and our 10k Solid Gold collection is specifically hypoallergenic and nickel-free. However, we encourage customers with sensitive skin to explore our titanium or sterling silver pieces, as well as any products crafted with sterling silver or gold.

For specific material details, kindly refer to the individual product page under the "Product details" section.

At Jewelled Me, we prioritise both style and your well-being, providing you with jewellery that is not only beautiful but also considerate of your unique needs.

A: Absolutely! We've got you covered when it comes to finding the perfect fit and looking absolutely incredible in your new jewellery.

Introducing our fabulous sizing guide! It's your go-to resource to ensure that every piece fits you like a dream.

We want you to feel confident and comfortable, so we've provided all the necessary measurements and details for each item.

Ready to discover your ideal size? Look no further and check out our size guide right here. It's your key to finding the perfect fit and unleashing your stunning style.

Get ready to rock your new jewellery with confidence and flair!

A: Absolutely, wishlists are here to save the day when your favourite pieces are, currently, sold out but making a comeback soon.

In the meantime, don't miss out on the chance to be among the first to snag that coveted piece.

Join the email list now and get ready to add a touch of magic to your collection!

A: Absolutely! With our 1-Year Warranty, you can shop with complete peace of mind knowing that your Jewelled Me purchases are fully protected for an entire year. How amazing is that?

If you ever encounter any issues with your jewellery, fret not! Just shoot us an email at contact@jewelledme.com, and don't forget to include a detailed description of the problem along with a picture of the product.

Our dedicated team will evaluate the situation and swiftly provide you with a replacement or issue a reimbursement, tailored to your country of residence.

We want to ensure that you always have the best experience with our jewellery. While we are unable to repair broken or damaged pieces at the moment, we'll gladly send you a replacement for any unfortunate breakages.

Please keep in mind that our warranty applies exclusively to products purchased directly from jewelledme.com. Any items bought elsewhere or through in-person events won't be covered under our current or previous warranty offers.

For further details on our refund policy, look no further! You can find all the information you need right here, ensuring complete transparency and understanding.

At Jewelled Me, we stand behind the quality of our jewellery and are committed to providing exceptional customer service.

So go ahead, shop to your heart's content and know that we've got you covered every step of the way!

A: Get ready for some gold knowledge🌟!

The "k" or karat is your guide to understanding the purity, colour, and softness of gold. The higher the karat number, the purer the gold. Let's dive in and discover the enchanting world of gold!

While 14k gold may have a slightly lower level of purity, it boasts exceptional durability and resistance to bending.

This means your precious pieces can withstand the tests of time with style and grace.

On the other hand, the illustrious 24k gold, the purest form of gold, due to its soft nature, requires a bit more tender loving care to avoid scratches and warping.

Our 14-18k gold plated jewellery is crafted with a base metal of titanium, sterling silver, or stainless steel making these pieces a magnificent blend of strength and elegance.

To keep these treasures looking their best, we recommend keeping them away from water, perfume, and cosmetics.

Also, it's a good idea to avoid wearing them during activities that involve friction or excessive moisture.

Our 14k gold-plated collection is just as durable and robust as its 18k gold-plated counterpart, ensuring your jewellery will keep up with your vibrant lifestyle.

Here's the exciting part: our 14-18k Solid Gold pieces are water resistant! Yes, you heard it right. Shower, gym, date night – wherever life takes you, these beauties are ready to shine bright.

At Jewelled Me, we believe in the magic of gold and its ability to elevate your style. So go ahead, embrace the allure of gold, and let your jewellery become a radiant reflection of your unique personality! 💫

A: While we're currently unable to offer complimentary gift-wrapping services or gift boxes, we're super excited to let you know that it's something we're actively working on. Stay tuned for some fabulous updates in the future!

And there's even more fantastic news for those purchasing our jewellery as gifts: We've got you covered!

None of our packagings includes a packing slip or receipt, so you can surprise your lucky gift recipient without any worry about prices being revealed.

It's all about creating an enchanting and delightful experience for both you and your loved ones. 😍✨

We're dedicated to making your gifting experience extra special, and we can't wait to introduce more exciting features in the near future.

Stay enthusiastic and keep spreading joy with your beautiful jewellery!

A: Unlock incredible savings using your discount codes and Digital Gift Cards! 🎉 It's time to make your purchase even more exciting and budget-friendly.

When you're ready to complete your order, simply head over to our checkout page.

Look for the field that says "Gift card or discount code" and enter your gift card number or discount code. Finally don't forget to click the "Apply" button. 🌟

At the moment, we can only honour one discount code per order. So choose your best code and let the savings begin!

Happy shopping, and may your savings be as radiant as you are! 💎💰

A: We understand your excitement to make the most of our promotional offers!

However, we regret to inform you that, promotional offers cannot be combined with any other offer.

We want to ensure fairness and transparency for all our valued customers. Rest assured, though, that we have carefully crafted each promotion to provide you with the best possible value and an exceptional shopping experience.

So, choose your favourite offer and enjoy the incredible benefits it brings your way. Happy shopping! 🛒🎁

A: Calling all our amazing supporters! 🌟 Your loyalty means the world to us, and we're beyond grateful for your continued support.

While we don't have a rewards program just yet, we've been listening to your feedback, and guess what?

Exciting news is on the horizon! 🎉✨ Keep a close eye on your inbox for our emails because we can't wait to share more details with you. 💖

Once again, thank you from the bottom of our hearts for being a part of our journey. Your love and support mean everything to us and we look forward to rewarding you! 🥰💌🙏

A: We want you to love every piece you purchase and for you to have an unforgettable experience with Jewelled Me. Our ultimate goal is to become a leading jewellery brand, worldwide, and we recognise that we cannot achieve it without your continued support.

We are thrilled to receive feedback from you, as it allows us to identify areas for improvement. Your input is invaluable in our journey to constantly enhance our offerings and for that, we’re truly grateful.

Please feel free to submit your feedback through our form here.

Thanks so much for all your suggestions & fingers-crossed🤞, you’ll see your ideas, implemented, in the stores in the near future.

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